Effective Date: July 23, 2025
Thank you for shopping with Best Supra Shop. We are committed to ensuring you are fully satisfied with every purchase. If you’re not completely happy with your order, this policy outlines your rights and our procedures regarding returns, exchanges, and refunds.
Return Eligibility
You may return most new, unused, and unopened items within 30 days of delivery for a refund. To be eligible for a return:
The item must be unused, uninstalled, and in its original condition and packaging.
A valid proof of purchase (invoice or order confirmation) must be provided.
You must request return authorization from our support team before sending the item back.
To initiate a return, please contact us at:
Email: info@bestsuprashop.com
Items Not Eligible for Return
Certain items are non-returnable, including:
Used, installed, or damaged items
Custom or special-order parts
Electronic components such as ECUs and tuning modules
Clearance or final sale products
Gift cards or digital downloads
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–7 business days.
Please note:
Shipping costs are non-refundable unless the return is due to our error.
If your refund is delayed, check with your bank or credit card provider as processing times may vary.
Exchanges
If you received the wrong item or need a different size or version of a product, we can assist with an exchange depending on availability. Please email info@bestsuprashop.com with your request and order number.
Return Shipping
Customers are responsible for return shipping unless the return is due to an error on our part (e.g., defective or incorrect item). We recommend using a trackable shipping service with insurance.
Please send returns to:
Best Supra Shop
Returns Department
740 B Clifty Dr
Madison, IN 47250
United States
Damaged or Defective Products
If your order arrives damaged or defective, you must notify us within 7 days of delivery. Please include clear photos of the damage or defect along with a description. We will arrange for a replacement or refund based on the issue.
Order Cancellations
Orders may only be canceled before they are shipped. Once shipped, they must go through the return process upon delivery.
Contact Us
If you have any questions or need assistance with a return or refund, please contact our support team:
Email:info@bestsuprashop.com
Phone: +1 (317) 280-3745
We appreciate your business and thank you for choosing Best Supra Shop — your trusted source for Toyota Supra parts and performance upgrades.